Shipping and Delivery

Shipping prices and timings vary by country. International shipments may incur customs fees. The customs policy is different in each country, and the fee is usually based on a variety of factors like weight, value, and size.  All relevant information can be found at checkout.

We cannot accept responsibility for packages once they are shipped, any damage or loss plus any fee or any customs checks that may take place. As postage services vary by territory we recommend tracked shipping for international orders. This is the only way we can track orders. We provide international tracked shipping at cost price for this reason.  

We will send you an order confirmation email automatically after an order is placed. As soon as your order is dispatched by us we will send an email confirming this. Your order will be fulfilled by the delivery date set out in the Dispatch Confirmation or, if no delivery date is specified, then within a reasonable time of the date of the Dispatch Confirmation, unless there are exceptional circumstances. If you need to get in touch at any point please email us on support@dutchandmurdock.com